Privacy Policy

WEBSITE PRIVACY POLICY

Changhong Electric (Australia) Pty Ltd (ACN 095 276 181), trading as CHiQ, understands that your privacy online is important and are committed to protecting the privacy of personal information that we collect through our website. This Website Privacy Policy explains what happens to information about you which is collected through our website.

What information can we collect about you?

We collect personal information to assist us to provide you with our services (“Personal Information”).  This may include any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address and credit card information.  It may also include login information, including, but not limited to, IP addresses, ISPs, and browser types, to help us analyse trends, administer our website, and gather general demographic information about our customers.

Why do we collect your personal information? 

We primarily collect a range of Personal Information to facilitate the provisions our services. We may use your Personal Information for our general business uses such as customising the website to suit your preferences and making service offerings.  We may also access your information to send you information about our business that we believe will be of interest to you.

Who else can collect your personal information?

In addition to our direct collection of Personal Information, our third party service vendors (such as credit card companies and banks) who may provide such services as payment processing services may collect this information from our customers.  We do not control how these third parties use such information.  Some of these third parties may be intermediaries that act solely as links in the chain, and do not store, retain or use the information given to them.

How is Personal Information stored?

Personal Information collected by us is securely stored and is not accessible to third parties except for use as indicated above. 

Receiving unsolicited information?

You may opt out of receiving unsolicited information from us by following the instructions in those emails or by contacting us at security@chiq.com.au

Who may we disclose your personal information to?

We may need to use the services of third parties to provide our services to you, such as using third party communication platforms and the use of social media platforms.  Accordingly, we will use and disclose your Personal Information to those parties on a need-to-know basis.

We will also disclose Personal Information where required by law, such as by a court order or law enforcement agency.

How do we store your Personal Information?

Your Personal Information is stored electronically and in paper-based records as appropriate.  We will take all reasonable steps to protect your personal information from misuse, loss, disclosure, modification or unauthorised access by using commercially reasonable measures to secure our paper records and to secure our website.  However, we cannot guarantee or warrant that our website, electronic communications and databases will not be subject to errors, tampering or break-ins (and we will not be liable to you if any such events take place).

Keeping your Personal Information accurate

If your personal circumstances or contact details change, or if you believe any of the Personal Information we hold is inaccurate, please let us know immediately and we will update our records accordingly.  You can do so by contacting us at: security@chiq.com.au

How can you access your Personal Information?

Any of our customers are entitled to request that they sight the Personal Information which we hold about them in order to ensure its correctness. If it is not correct for any reason, then we will take reasonable steps to correct such information. No charge will be made by us for either accessing or correcting information. If for some reason we cannot provide you with access to your Personal Information, we will provide valid reasons for this.

If you have any queries on the information contained in this Privacy Policy, please contact us at: security@chiq.com.au