FAQs

Possible Reasons:

• The power cord might not be plugged in properly.
• The circuit breaker could have tripped or a fuse might be blown.
• Try plugging the fridge into a different power outlet.

Possible Reasons:

• The room temperature is warmer than usual.
• You may have added a large amount of food to the freezer.
• The door has been opened too often or isn’t closed fully.
• The freezer temperature setting may need adjusting.
• The door seal might not be working properly.
• The freezer may not have enough space around it to breathe properly.
• If the freezer was recently unplugged for more than 6 hours, it needs time to cool down.
• If you have an inverter compressor, it runs longer at low speed to maintain a stable temperature.

Possible Reasons:

• The temperature setting might not be cool enough. Adjust it and give it a few hours to settle.
• The door may be opened too often or too long, letting warm air in. Try opening it less.
• The door isn’t sealing properly. Check that it’s closed fully.

It’s totally normal for the sides of the freezer to feel a bit warmer than the room temperature. This happens because the compressor is moving heat from inside the freezer to the condenser coils, which are usually located in the walls.

This is completely normal! The metal parts of your freezer expand and contract as it works, similar to hot water pipes. The sound will fade once the freezer settles into its normal operation.

The refrigerant inside your CHiQ freezer is circulating. This is a normal sound and shows the freezer is cooling properly.

Possible Reasons:

• Make sure the freezer is sitting on a flat, even surface.
• If the freezer rocks slightly, check that the floor can support its weight.
• You can use wooden or metal shims to level the freezer.
• If the freezer is too close to the wall, it could cause vibrations. Try moving it slightly away from the wall.

Installing the CHiQ Hybrid Freezer Joining Kit allows you to seamlessly connect two 380L units (Left-hand and Right-hand) into a "pigeon pair" configuration.

Follow these 6 key steps for installation:

1. Unpack & Align: Position both freezers side-by-side on a level surface.
2. Top Plate Prep: Unscrew the top covers on both units and replace them with the provided grey hole covers.
3. Front Bracket: Position the joining bracket at the top front and secure it with one screw on each side.
4. Bottom Bracket: Loosen the base screws, install the metal hook bracket at the bottom front, and tighten.
5. Joining Strip: Insert the vertical joining strip into the gap between the units for a seamless finish.
6. Rear Bracket: Loosen the rear screws, attach the back metal hook bracket, align the units, and tighten to lock.

For more information, please find more details in the joining kit user manual or our video guide.