FAQs

Possible Reason:

The drain hose might be too low.

What You Can Try:

Make sure the drain hose is positioned between 80–100cm above the ground.

Possible Reasons:

• The machine might not be balanced or sitting on an uneven floor.
• The shipping bolts may still be installed (for new machines).
• The drum could be overloaded or underloaded.

What You Can Try:

Check that the machine is on a flat surface. If it’s new, remove any shipping bolts. Also, avoid overloading or underloading the drum.

Possible Reasons:

Moisture or detergent build-up in the drum.

What You Can Try:

• Run a drum clean cycle or a hot wash with white vinegar or washing machine cleaner.
• After each use, leave the door open to let the drum dry.
• Clean the rubber door seal and detergent drawer regularly.

Possible Reasons:

• Clothes might be trapped between the door seal and drum.
• The inlet or drain hose connections could be loose.
• The detergent drawer might be overfilled or clogged.
• Rarely, internal parts like the tub or pump could be cracked.

What You Can Try:

• Make sure clothes aren’t stuck between the seal and drum.
• Tighten the hose connections and avoid overfilling the detergent drawer.
• If the leak persists, check for internal issues and contact support.

Possible Reasons:

• The machine is adjusting for load size or water temperature.
• Low water pressure or clogged inlet filters can slow it down.
• Too much detergent can cause extra rinse cycles.

What You Can Try:

• Check the water pressure and clean any clogged filters.
• Avoid using too much detergent to prevent extra rinse cycles.

Error codes can vary by model. Check your user manual or contact support if you’re unsure.

• E02: Water inflow issue – Make sure the water tap is open and the inlet pipe isn’t blocked.
• E03: Drainage issue – Clean the drain filter and check for blockages.
• H (High Temperature) – If the dryer is too hot, the door might be locked for safety. Wait 30–45 minutes for it to cool down.

For other error codes, please call our service number at 1300 796 688.

• Run a drum clean cycle or a hot wash once a month.
• Wipe the door seal every week and clean the filter every few weeks.