FAQs

Possible Causes: Power issue, remote malfunction, firmware crash.

What you can try:

• Try a different wall outlet and ensure it has power.
• Check if the power cord is securely plugged into both the TV and the wall outlet.
• Press the power button on the TV itself.
• Unplug the TV for 1 minute, then plug it back in.
• Replace or check the remote batteries.

Possible Causes: Weak signal, router issue, wrong Wi-Fi password.

What you can try:

• Restart both the TV and the Wi-Fi router.
• Go to Settings > Network > Wi-Fi and reconnect.
• Move the router closer or reduce interference.
• Forget the network, then reconnect with the correct password.
• If using a mobile hotspot, turn on Maximize Compatibility in hotspot settings.

Possible Causes: App bug, outdated version, storage issues.

What you can try:

• Go to Settings > Apps > [App Name] > Force Stop, then Clear Cache.
• If the issue persists, select Clear Data.
• Uninstall and reinstall the app.
• Check for system updates.
• Ensure enough free storage: Setting > Device Preferences > Storage.

Possible Causes: Audio settings error.

What you can try:

• Ensure the volume is up and mute is off.
• Try a different input or source.
• Restart the TV.
• Go to Settings > Device Performance > Remote & Accessories and unpair any Bluetooth audio devices.

Possible Causes: Antenna issue or incorrect settings.

What you can try:

• Antenna not connected or faulty

Ensure the aerial cable is securely plugged in and not damaged. Indoor antennas may have weak reception.

• Incorrect input source

Make sure the TV is in Free-to-Air mode. Press the source button and select Antenna or TV mode. Please note that Australia no longer provides analogue TV channels (ATV).

• Wrong region/country settings

The TV may be set to a different country or region. Reset the TV and select Australia during installation.

Possible Causes: Limited storage, background apps, old firmware.

What you can try:

• Clear recent apps: Hold the power button on the remote for 3+ seconds, then turn off the TV.
• Clear app cache or uninstall unused apps.
• Restart the TV by turning it off and on a the power point.
• Perform a factory reset if the issue persists.

What you can try:

• Go to Settings > Device Preferences > About > Reset or Factory Data Reset.
• Confirm and wait for the TV to reboot (this may take 5–10 minutes).

Warning: This will erase all data and settings.